Orders and acceptance
Submitting an order is an offer to purchase. An order is accepted only when Golita confirms it and any required payment has been received. We may decline or cancel an order before acceptance because of availability, timing, pricing errors, service-area limits, safety concerns, or other reasonable operational constraints.
Please review names, dates, quantities, flavours, design instructions, pickup or delivery details, and allergy notes before submitting. Contact us promptly if anything is incorrect.
Pricing and payment
Prices are shown in Canadian dollars unless stated otherwise. Applicable taxes, delivery charges, customization fees, and discounts are shown or confirmed before the order is finalized. Online card payments are processed by Square under its own terms.
A product or price displayed in error does not bind Golita. If an error affects your order, we will contact you to confirm the corrected details or provide a cancellation and any refund that is due.
Custom and handcrafted products
Our products are handmade. Colours, decorations, proportions, and other details may vary slightly from photographs or inspiration images. We will make reasonable efforts to follow accepted instructions, but exact replication is not guaranteed.
You confirm that you may share any image, text, name, logo, or other material supplied for customization. We may refuse content that is unlawful, unsafe, infringing, or inappropriate.
Changes, cancellations, and refunds
Contact us as soon as possible to request a change or cancellation. Because products are made to order and ingredients or production time may already be committed, a request is not guaranteed and fees may apply. Refund eligibility depends on the order status, work completed, costs incurred, and applicable consumer law.
If Golita cannot fulfil an accepted order, we will offer a suitable resolution, which may include replacement, rescheduling, credit, or refund as appropriate. This does not limit rights that cannot legally be excluded.
Pickup, delivery, and care
You are responsible for providing accurate contact and delivery information and being available at the agreed time. Delivery estimates can be affected by traffic, weather, third-party couriers, or events beyond our reasonable control.
Follow the storage, transport, and serving instructions provided with your order. Responsibility for damage caused by improper handling, storage, transport, or delay after pickup or completed delivery rests with the customer.
Allergens and food safety
Golita may handle common priority allergens, and cross-contact may occur. You must disclose relevant allergies or dietary restrictions before ordering. For severe or life-threatening allergies, contact us before placing an order so we can determine whether we can safely accommodate it. We may decline an order where we cannot do so safely.
Website use and accounts
You must provide accurate information, protect your account access, and use the website only for lawful purposes. You may not interfere with the website, attempt unauthorized access, misuse promotions, or copy or exploit website content without permission.
Golita owns or licenses the website, branding, photographs, designs, and content. Product availability and website access may change or be suspended without notice.
Liability, law, and changes
To the extent permitted by law, Golita is not responsible for indirect or consequential loss or for delays caused by events beyond our reasonable control. Nothing in these terms excludes warranties, remedies, or liabilities that cannot be excluded under applicable law.
These terms are governed by the laws of Ontario and the applicable laws of Canada. We may update them from time to time; the date above identifies the latest version. Questions may be sent to [email protected].